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user showing as pending payment

Kat C. · ·
3:55 PM Monday, 18 July 2022
High
Hi,
I have a user that is not able to login on my website,
after inspection, the account was created ok but the payplans invoice shows as 'pending payment'
In the authorize.net I can see the transaction under the 'ARB Subscription Detail' from 7/18

What is going on?
Thanks,
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