Absolutely.
Are you informative?
Provide us in-depth details, steps to replicate the issue and possibly a test account on your website for us to experience the issue first-hand.Bugs Attack.
You have a sharp mind and a critical eye and you have encountered an error in our software. Time to flaunt your bug hunting skills, report to us now!Immediately.
When other extensions break.
Sometimes we get blamed for unfair reasons, e.g. when a 3rd party plugin break our software. This is not our fault, but it is okay, just let us know!Still very likely.
Your stubborn web host.
Your web server may be too restrictive, too old or poorly configured, causing unwanted hiccups like trouble installing our software or uploading large files.Only what we can.
Minor customizations.
If it's just extra dressing on your salad bowl, consider it done! Tell us your exact requirements and we will quote you the total cost and time needed for the job.Sometimes.
Rebuilding your entire site.
We build Joomla! extensions not websites. We dedicate our time to developing awesome software and providing the best customer support experience.Very rarely.
Living a decade behind times.
Are you still on IE8 and below? The web progress very rapidly, often we update our software to keep up to the pace.Sorry.
Localhost or Intranet
As much as we want to assist you with your issues, providing support remotely without any access to the site is like being blindfolded.Very Unlikely.
Talk To Someone
Most of our support are done via the forums and it is beneficiary for both customers and ourselves as information are shared across boards.Very Rarely.
After Hours Support
We guarantee that you will get a response between 24 - 48 hours (weekdays) and 48 - 72 hours (weekends)Still very likely.
My Ideas Are Better
We build software for the masses and as much as we want to implement your ideas into the software, we need to evaluate these requests.After Consideration.
Hey, I have a great idea!
We love new ideas and if you have a cool feature to suggest, we will definitely consider it for our future releases.Possibly maybe.