Refund Policy

Are you having problems using our extensions? Here are some tips for you to get help.

Before Obtaining A Refund

Are there any issues that you encountered which we could assist you with?


  • View Our Documentation

    Perhaps you might just find what you need in our documentation

  • Visit Help Desk

    If there are any questions at all, you can always reach us on our priority helpdesk

  • Contact Our Priority Help Desk

    We endeavour to respond and resolve your issues as soon as possible, in every way possible


    • Obtaining A Refund

    At StackIdeas, we take pride in the quality of products we develop and we aspire to provide the best support at any point of time. Because we are committed in providing you the best service and products, every purchases comes with a 30 day money back guarantee.

    If our product does not work as advertised, or if you are unsatisfied with our service, we will be happy to provide a full refund of your purchase within the first 30 days.


    However, Stack Ideas reserves the right to refuse refunds if there are any abuse in our refund policy detected. This is to protect you as the consumer and ourselves.

    We reserve the right to reject any refunds under the following abusive circumstances:

    • Refunds are strictly only applicable to new purchases
      Reason: If you are already using our product and decide to renew or upgrade, we believe that you are already satisfied with the product.
    • Your refund request was made after 30 days of your purchase
      Reason: As indicated, our money back guarantee is strictly valid only for 30 days.
    • You have previously initiated a refund request before regardless if it is the same or different account
      Reason: It is pretty clear that you are trying to violate our refund policy
    • Your account is suspected of abusing our 30 day money back guarantee policy
      Reason: If your account is flagged abusive by our fraud system, we reserve the rights to reject your refund request
    • No refunds for all trial products after the trial period ends
      Reason: Trial versions of our products have no functional limitation. In other words, they actually represent the full version of our products. Therefore, after the trial period ends, it goes without saying that you have already taken the opportunity to try and experience our products extensively on your site. With this in mind, it would not be logical for us to honor any refund requests after the trial period ends.

    To obtain a refund, you may do so through our Refund Form