Our Refund Policy

Are you having problems using our Joomla products? Here are some tips for you to get help.

Before Obtaining A Refund

Is there any issues that you ecnountered which we could assist you with?

  • Take a look at our documentation

    You might just find that needed answer to your questions in there!
  • Visit our support centre

    The StackIdeas forum is an information hub for all matters about our Joomla solutions.
  • Contact Us

    We endeavour to respond and resolve your issues as soon as possible, in the best way available.

  • Obtaining A Refund

    At StackIdeas, we take pride in the quality of the products we develop and we aspire to provide you with the best technical support at times of need. Because we are committed in providing you the best service and products, every purchases comes with a 30 day money back guarantee.

    If our product does not work as it was advertised, we will be happy to provide a full refund of your purchase within the first 30 days.

    However, Stack Ideas reserves the right to refuse refunds if there are any abuse in our refund policy detected. This is to protect you and ourselves.

    We will not be able provide any refund under the following abusive circumstances:

    • Refunds are strictly only applicable to new purchases
      Reason: If you are already using our product and decide to renew / upgrade, we believe that you are already satisfied with the product.
    • Your refund request was made after 30 days of your purchase
      Reason: As indicated, our money back guarantee is strictly valid only for 30 days.
    • You have previously initiated a refund request before regardless if it is the same or different account
      Reason: It is pretty clear that you are trying to violate our refund policy
    • You are suspected of abusing our money back guarantee policy
      Reason: If your account is flagged abusive by our fraud system, we reserve the rights to reject your refund request

    To ask for a refund, simply submit your request for refund through our Refund Form