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Updating to 5.0.28, stuck at queries.zip

CNS Web · ·
2:07 AM Tuesday, 20 October 2015
None
I'm trying to update/install EasyBlog 5.0.28 on a test site I have. I am stuck at Step 3 and have the error

'Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.'

What can I do to fix this? I have read through other threads and I see that typically it seems like your support team fixes this for users, but I would like to know if there is a way I can fix this myself?
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