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Email notifications not received by users

Jean-Charles GAUTARD · ·
1:14 AM Friday, 21 September 2018
None
Hi,

We have installed the last version of Easy Social 2.2.4 but it doesn't solve our problem.
The users don't receive any email notification, whatever could be the event (new comment, new conversation ...).

We suppose our installation misses Cron Job settings. We found this documentation https://stackideas.com/docs/easysocial/administrators/configuration/cronjob-settings
but we don't find the mentionned path "Components > EasySocial > Settings > General > Emails > Cronjob Settings".

Then we found this documentation as the website is hosted at Siteground : https://stackideas.com/docs/easysocial/administrators/cronjobs/siteground-cronjobs
I enclose an image of our Cron Job settings in CPanel of Siteground.

Is this correct to make the email notifications to be sent ?

Why all email are not activated (see image enclosed) ?

Thanks in advance for your help.

Best regards.

Nosyweb Team
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