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Download User Info doesnt work

Kai Schöning · ·
3:42 AM Wednesday, 06 June 2018
None
Hi, i try to request download users data. Installed cron job and actrivate functions, but since days it said:

We are currently still gathering data from your account and all other related activities. As soon as the download is ready, you will see a download button below to download the archive.

and in backend: Status: Processing
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