UPDATES EasySocial 4.0.15 Released! Joomla 5.x and PHP 8.x compatible now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is online
Our support specialists is available now. We will attend to you as soon as we can.
  Support is online

Download User Info doesnt work

Kai Schöning · ·
3:42 AM Wednesday, 06 June 2018
None
Hi, i try to request download users data. Installed cron job and actrivate functions, but since days it said:

We are currently still gathering data from your account and all other related activities. As soon as the download is ready, you will see a download button below to download the archive.

and in backend: Status: Processing
The replies under this section are restricted to logged in users or users with an active subscription with us