BETA PayPlans 5.0 Beta Released. New payment gateways, better user experience and more! 🔥 ❤️

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
Our team is away during the weekend. Some answers may already be available on our documentation

Rest assured that we will get back to your posts as soon as the week starts!
  Support is offline
My page (frontend and backend) crashed after I tried to deactivate the "System - Foundry by Stackideas" Plugin in the backend. After switch the status to "off" it just showed the warning message "Class `FH`not found". Everything broke up and was not accessible anymore. I had to load up a complete backup from my provider to solve that problem.

Why can`t I just switch off the Foundry Plugin without crashing my system?
Do I need it anyway? It came together with the newest Komento, along with some other plugins I did not ask for:

Library - Foundry by Stackideas
StackIdeas Toolbar
StackIdeas Toolbar Package
System - Foundry by Stackideas

Do I need all of these to run Komento? I am afraid of switching them off ... The backup-process was very annoying, I lost some updates I just made today :(

Maybe you should warn your users to switch the plugin off. Or just fix it ... ?

Chris
The replies under this section are restricted to logged in users or users with an active subscription with us