StackIdeas Support Scope and Policy

StackIdeas Support Scope and Policy

Our commitment to provide the best support possible to our component users has always been in the forefront since StackIdeas started. The support team are willing to go the extra mile in solving any sort of customer inquiries, be it on software or system issues -- we do it in our best endeavor, even if it is beyond our working hours.

And because of this commitment, we are proud to have gained the trust from users, like you, of what we always promised -- top quality service. Here are just some of our happy users from the Joomla Extensions Directory.

We strive to carry forth the value we so strongly hold, and to do it requires a great amount of time and energy; the resources that are always limited to us.

Read more after the jump.

All users of our components, EasyBlog, EasyDiscuss and SectionEx, are provided support for 1 (one) domain for each product. Every copy of our software comes with support for 1 (one) website only as indicated in our subscription plans. You may use our software for more than one site but support is only for one website, nevertheless.

Any support requested for more than one Joomla website will be plainly turned down.

However, if you really need support for more than one website, we have the EasyBlog Unlimited package that you could use. The package allows you to install our software in unlimited websites and still receive our professional support for only $199.

Say, if you have 4 sites and you need support for each of the sites, you need to pay the normal price $79 x 4 sites = $316 but with the Unlimited package, you only pay $199, and that is a HUGE $117 saving in the long run.

We hope to continue to be the best we can be, of course, with the help and support from all of you, our beloved users. ;)

 

 

 

Comments (4)

You guys provide awesome top notch support, way beyond what anyone would expect for the cost.

I am on here tonight trying to find out when the EasyDiscuss 2.0 goes into beta testing.

Randall

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  1.    Jack

Hi Randall,

Thanks for the appreciation. We aspire to continue to be the top.

We will make the announcement for EasyDiscuss 2.0 when you get it. Make sure to subscribe to our newsletter

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Keep up a good move with your support! It's really outstanding and unfortunately not many Joomla extensions provider do in that way

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  1.    Bui Tuan

Hi Bui, thanks for the words. Well, all i can say is that, it is not easy and not difficult to make customers happy

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