UPDATES EasyBlog 6.0.14 Released! Joomla 5.x and PHP 8.x compatible now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
Our team is away during the weekend. Some answers may already be available on our documentation

Rest assured that we will get back to your posts as soon as the week starts!
  Support is offline
Wow...don't think i have ever has so many problems with a Stackideas update :o

Anyway, please can you explain how upgrades are supposed to work, since its not working the way I expect it to work.?

When upgrading a subscription, the new upgrade process works fine.
However, the old subscription is NOT marked as expired, which means the user now has 2 subscriptions (original one plus upgraded one).
Is this the correct, expected behavior?

Example Scenario
Subscriptions are used to give or deny users access to certain site features,
When a member pays, we assign them to a VIP Joomla usergroup and VIP EasySocial profiletype.
When subscriptions expire, the system automatically moves the member back to the registered Joomla usergroup and Basic EasySocial profiletype.

Now if a member upgrades their subscription (eg from a 1-month to a 3-month plan), they have 2 subscriptions in the system (a 1 month plan and 3-month plan). When the 1-month plan expires, they will revert to registered Joomla usergroup and Basic EasySocial profiletype, as this is what is defined to happen when a paid subscription expires.
So in effect they revert to unpaid member, even though they have 2 months left of their membership..

How do we resolve this issue?
The replies under this section are restricted to logged in users or users with an active subscription with us