Response Time
24 — 48 hours
My site was non-responsive with 500 errors with each attempt at both the front and backends of the site.
I placed my entire site into a sub-folder and made a new and clean site, That seemed to work until all of the files from the sub-folder were extracted back to the public folder.
I checked all of my devices and found no viruses but the scan of my hosting server found three infected files. I have attached the screen shot of the files.
I will not be providing FTP access due to this issue.
Please advise.
Regards,
I placed my entire site into a sub-folder and made a new and clean site, That seemed to work until all of the files from the sub-folder were extracted back to the public folder.
I checked all of my devices and found no viruses but the scan of my hosting server found three infected files. I have attached the screen shot of the files.
I will not be providing FTP access due to this issue.
Please advise.
Regards,
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