Response Time
24 — 48 hours
A user has tried a couple of times to upload a VERY short video to her EasySocial wall (don't have exact info on the size). Each time, it says that the video has been uploaded, and that ‘we are currently encoding your video. Please do not close or refresh the browser’ Then, nothing happens. The progress bar stays stuck at 0%. Her user name is Maria and she definitely doesn't have any videos uploaded. Can you help me troubleshoot this issue?
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