Response Time
24 — 48 hours
We have a problem with the upload of a Video:
Wehn we are testing with several files, there seem to be no problems .... all upload limits set to 256 MB
When a customer uploads a certain video, (Size 151 MB) ist does not work.
The Video is encoded with H-264 MPG4 AVC (part10) (avc1), 1920 x 1080, 29.97 Frames
attached I send you the download link to the video
When I convert locally to a Video to a smaller Size (55 MB) with 720p the upload works just fine
Wehn we are testing with several files, there seem to be no problems .... all upload limits set to 256 MB
When a customer uploads a certain video, (Size 151 MB) ist does not work.
The Video is encoded with H-264 MPG4 AVC (part10) (avc1), 1920 x 1080, 29.97 Frames
attached I send you the download link to the video
When I convert locally to a Video to a smaller Size (55 MB) with 720p the upload works just fine
5 Replies
The replies under this section are restricted to logged in users or users with an active subscription with us
