Response Time
24 — 48 hours
Since our update to v. 2.0.25 yesterday the Video-Upload is not working properly!
The path to ffmpeg is set correctly and ffmpeg is working (we could test this as we use hwdmediashare that uses it as well and works without any problem.
In EasySocial during upload of the Video a thumbnail is created and the Video-length is calculated properly - but when trying to watch the Video it has a length of 0:00 (and looking at the video via ftp the size is 0 KB).
We are going live today (September 1st) with our site and this is a real problem!!!!!
I can not provide you with access to our ftp-server due to security reasons, but you can access all files via the installed component "ProFiles" in the Joomla-backend
The path to ffmpeg is set correctly and ffmpeg is working (we could test this as we use hwdmediashare that uses it as well and works without any problem.
In EasySocial during upload of the Video a thumbnail is created and the Video-length is calculated properly - but when trying to watch the Video it has a length of 0:00 (and looking at the video via ftp the size is 0 KB).
We are going live today (September 1st) with our site and this is a real problem!!!!!
I can not provide you with access to our ftp-server due to security reasons, but you can access all files via the installed component "ProFiles" in the Joomla-backend
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