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Video upload issues

Michael · ·
5:38 AM Friday, 29 December 2017
High
Hello Mark/Team.

Compliments of the season to you all.

We're experiencing difficulties uploading videos - the FFMPEG path is correct, and when we upload a video we get no error message.

We get a prompt confirming the video is scheduled for processing however, this never happens and we see no video pending either. We have an active cron - (see all screenshots)

Please assist.

Thanks

Michael
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