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Hi,
We've had repeated problems with users creating accounts (registering), and then we (the administrator) approves them, but then after they get the "You've Been Approved!" email, they are unable to login and the system doesn't recognize their password. So far, the only way we have of fixing this is if we (the administrators) go in from the back-end, change their password, and then email the person and tell them what their new password is. Then the person can log in and hopefully change their password.
Can you tell me my this keeps happening? Our new users are VERY frustrated.
The site is http://www.radicalremission.com.
Thanks,
kelly
We've had repeated problems with users creating accounts (registering), and then we (the administrator) approves them, but then after they get the "You've Been Approved!" email, they are unable to login and the system doesn't recognize their password. So far, the only way we have of fixing this is if we (the administrators) go in from the back-end, change their password, and then email the person and tell them what their new password is. Then the person can log in and hopefully change their password.
Can you tell me my this keeps happening? Our new users are VERY frustrated.
The site is http://www.radicalremission.com.
Thanks,
kelly
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