Response Time
24 — 48 hours
Hello,
We've recently enabled the features that allows for GDPR compliance, but it would seem like there's an issue with the user data download request. A user requested a download for their data yesterday (one of our staff, for testing this feature), but it seems to be stuck.
We followed the guide from here:
https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation
Options have been activated, the cronjob is running/active, but it still shows up as "processing". 23 hours have now passed since the download request was created, but it still shows up as processing. I have even run the cronjob URL manually, but nothing seems to have helped.
Where can I find out what might be blocking this download request from finishing?
Thank you.
We've recently enabled the features that allows for GDPR compliance, but it would seem like there's an issue with the user data download request. A user requested a download for their data yesterday (one of our staff, for testing this feature), but it seems to be stuck.
We followed the guide from here:
https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation
Options have been activated, the cronjob is running/active, but it still shows up as "processing". 23 hours have now passed since the download request was created, but it still shows up as processing. I have even run the cronjob URL manually, but nothing seems to have helped.
Where can I find out what might be blocking this download request from finishing?
Thank you.
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