Response Time
24 — 48 hours
Got an email that my license expired.
Bought a renewal.
Went into the site and chose upgrade from within the component.
Option 1: Installation via the Network
Enter API Key...No idea. So I click on the "Retrieving your API key" link - 404 error
Option 2: Installation via Directory
I download the zip file
Put it in the indicated directory on the site:
"Initializing Database Failed
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team."
Bought a renewal.
Went into the site and chose upgrade from within the component.
Option 1: Installation via the Network
Enter API Key...No idea. So I click on the "Retrieving your API key" link - 404 error
Option 2: Installation via Directory
I download the zip file
Put it in the indicated directory on the site:
"Initializing Database Failed
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team."
3 Replies
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