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Unsubscribe link in email not working

Thora · ·
3:17 PM Friday, 19 January 2018

The Unsubscribe link in the emails is not working. When clicked, people land on my home page, and an error shows that says:

Sorry, you are not allowed to access this section.

The code behind this in the template was not changed. This is the code:

<td class="mobile" style="font-family:arial, sans-serif; font-size:12px; line-height:16px;#171a17">
<a href="/<?php echo $unsubscribe;?>" target="_blank" style="color: #458BC6; text-decoration: none;"><?php echo JText::_('COM_KOMENTO_EMAILS_UNSUBSCRIBE_NOW');?></a>

This is the url that is showing in the email link:


Let me know how I can fix this.

Thank you.
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