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Unable to update the site

Elina Svantesson · ·
7:37 PM Friday, 14 December 2018
Normal
Hi,

I have licence from this website but I am unable to do an update for domain https://www.ageingbetterinbirmingham.co.uk/

It happens when I click on "update now" button on the administrator extension page.
Installed Version: 5.0.44

ERROR:

Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support.
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