UPDATES EasyBlog 6.0.14 Released! Joomla 5.x and PHP 8.x compatible now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
Our team is away during the weekend. Some answers may already be available on our documentation

Rest assured that we will get back to your posts as soon as the week starts!
  Support is offline
Hi,

I just tried to migrate from 3.9.19775 to 5.0.21 and the installation stopped with the message:

"Unable to extract site.zip file. Please contact support."

I then tried installing again with the 5.0.21 launcher and the message is:

"Error
There was an error uploading this file to the server.
Unable to find install package"

The site now has an error on the frontend as you can see:

http://www.findavoice.org.uk/

Please help :)

Thanks,

Dave.
The replies under this section are restricted to logged in users or users with an active subscription with us