Hi,
I just tried to migrate from 3.9.19775 to 5.0.21 and the installation stopped with the message:
"Unable to extract site.zip file. Please contact support."
I then tried installing again with the 5.0.21 launcher and the message is:
"Error
There was an error uploading this file to the server.
Unable to find install package"
The site now has an error on the frontend as you can see:
http://www.findavoice.org.uk/
Please help
Thanks,
Dave.