Response Time
24 — 48 hours
Unable to cancel a subscription.
If you login as a user, they can cancel the subscription, but I'm unable to cancel the subscription via the admin panel.
I expect to click on a subscription and then click on the cancel subscription button... but nothing happens when I do that.
I also noticed that your code for the cancel button and the cancel subscription button is inverted. Is that on purpose?
I need to have this fix as our system is live. There is no documentation talking about how to cancel and issue a refund, which is what I'm expecting to happen once I cancel a subscription.
In summary, I need the following.
1 - A way to cancel as an admin
2 - A way to issue a refund. (I have manually logged into Strip and issue a refund, but I'm expecting PayPlans to do that)
Please let me know.
If you login as a user, they can cancel the subscription, but I'm unable to cancel the subscription via the admin panel.
I expect to click on a subscription and then click on the cancel subscription button... but nothing happens when I do that.
I also noticed that your code for the cancel button and the cancel subscription button is inverted. Is that on purpose?
I need to have this fix as our system is live. There is no documentation talking about how to cancel and issue a refund, which is what I'm expecting to happen once I cancel a subscription.
In summary, I need the following.
1 - A way to cancel as an admin
2 - A way to issue a refund. (I have manually logged into Strip and issue a refund, but I'm expecting PayPlans to do that)
Please let me know.
18 Replies
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