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I get this message when I try and upgrade to the new version of easydiscuss not sure on the rest of the products The key is correct
11 replies
  • Mark replied on Thursday, August 11 2016, 01:48 AM
    Hello Sam,

    Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? I need to see why you are hitting this error as it could turn out be caused by our new "billing system" but we've tested this internally quite a bit and it does seem to work fine though.
    Please do take some time to read through some of these links:

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  • Sam Famma replied on Thursday, August 11 2016, 02:28 AM
    Hi Mark i have provided you with the details
  • Sam Famma replied on Thursday, August 11 2016, 02:36 AM
    Security has been deactivated I think I got them all
  • Sam Famma replied on Thursday, August 11 2016, 03:31 PM
    Trying to download Komento from your site I get this message

    ""Sorry, but the file that you are trying to download no longer exists on the site. ""
  • Raymond replied on Thursday, August 11 2016, 08:15 PM
    Hi Sam,
    We have fixed the issue with launcher installation. I have also helped you fix the EasySocial logout redirection issue.
    Regarding your Komento download issue, can you provide us your stackideas.com login credentials in your Site Details Optional Information section so we can help you look into this issue? Thanks.
  • Sam Famma replied on Thursday, August 11 2016, 08:37 PM
    That's great much appreciated but I need to know what was wrong and how it was fixed.
    The logout that was driving me insane lol

    I have another site that I need to fix.

    I will provide the info you asked for.
  • Sam Famma replied on Thursday, August 11 2016, 09:40 PM
    The launcher might work not sure but the original issue still exists.
    The moment I turned it on production and or inserted the api key the menus lock themselves up again.
  • Mark replied on Friday, August 12 2016, 01:28 AM
    Hello Sam,

    Could you try downloading Komento again? I have fixed the minor glitch on our download system for "legacy" downloads. It should work fine now.

    Do you still have any other issues with the other downloads?
    Please do take some time to read through some of these links:

    http://stackideas.com/docs
    http://stackideas.com/support


    Our Social Media Pages:

    http://facebook.com/StackIdeas
    http://twitter.com/stackideas
  • Arlex Wong replied on Friday, August 12 2016, 10:41 AM
    Hey Sam,

    That's great much appreciated but I need to know what was wrong and how it was fixed.
    The logout that was driving me insane lol

    I have another site that I need to fix.

    I will provide the info you asked for.

    You can directly update Easysocial and Easydiscuss latest version into your another site, because we already pushed all the fix in latest version yesterday.

    The launcher might work not sure but the original issue still exists.
    The moment I turned it on production and or inserted the api key the menus lock themselves up again.

    If this issue still persists, can you start a new thread regarding this issue and provide us with your Cloudflare server access so that we can better have a look what is your current configuration from your server.
    You might want to check these cool stuff :
    http://stackideas.com/easysocial || http://stackideas.com/easyblog || http://stackideas.com/easydiscuss || http://stackideas.com/komento || http://stackideas.com/metaman || http://stackideas.com/joomla-templates

    Demo site : http://stackideas.com/demo
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    You can also contact us via our helpdesk if you would like to require for some customisation or sales question.
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    Best Regards
    Arlex
  • Sam Famma replied on Wednesday, August 17 2016, 08:35 AM
    Sorry about the delayed response:-

    Thanks for the help guy's all the reported bugs have been fixed. It also fixed the cloudflare issue I had. Great work.
  • Abdul Warith replied on Wednesday, August 17 2016, 10:14 AM
    Hi there,

    You are most welcome. Glad to hear that your issue has been resolved now. :)

    As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
    These links might come in handy. Please do take some time to read through some of these links:

    http://stackideas.com/docs
    http://stackideas.com/support

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    http://facebook.com/StackIdeas
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    Regards,
    Warith
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