Response Time
24 — 48 hours
Hi Team,
Experienced a few times upgrade with some of your components (EasySocial, Easy Blog, etc), I suggest your team to consider adding a quick-fixs library for users who upgraded to the latest version (eg: ES 1.2.9) but still have some critical problems or known but fixed bugs.
This is to avoid users keep asking same questions after the upgrade - to burn out your team resources; since not all users will use a similar keywords (for search of bugs) or not all of us will search the forum before asking. (especially if the user don't know if it is a bug, setting issues, or isolated issue)
I still suggest to have at least a critical bug quick-fixs library to fix some major bugs due to the upgrade. This will save both side of our time.
Thanks.
Experienced a few times upgrade with some of your components (EasySocial, Easy Blog, etc), I suggest your team to consider adding a quick-fixs library for users who upgraded to the latest version (eg: ES 1.2.9) but still have some critical problems or known but fixed bugs.
This is to avoid users keep asking same questions after the upgrade - to burn out your team resources; since not all users will use a similar keywords (for search of bugs) or not all of us will search the forum before asking. (especially if the user don't know if it is a bug, setting issues, or isolated issue)
I still suggest to have at least a critical bug quick-fixs library to fix some major bugs due to the upgrade. This will save both side of our time.
Thanks.
1 Replies
The replies under this section are restricted to logged in users or users with an active subscription with us
