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Strange POPUP appearing on payment

Emma Foy · ·
8:10 PM Wednesday, 22 November 2017
High
Hi, we have small issue and was wondering if you guys can help me out.

all works correctly up to the payment of the plan

so we fill in information, account is created redirects you to the payment and you click pay, it does what its supposed to, but we get popup which is included in the attachment, and then redirects us back to the payment screen...

please help, the only difference between our testing and live site is the fact we are using direct IP instead of domain name.

why do we get this popup.
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