Response Time
24 — 48 hours
I have purchased the license and am learning the EasySocial, we are deciding on what is the right software for our business, one of the big questions that keeps coming up is availability and response time of support.
We are planning a large and aggressive marketing for the business and expect a huge influx of user - 20,000-30,000 in the first month and we hope to keep that growth momentum going forward.
1) Can you recommend site configuration that we need to implement so our site can handle that kind of traffic from the get go and for the months following that (server type, resource requirements, cdn, amazon services, etc)?
2) Once we start the marketing campaign & "open the gates" with this kind of traffic we won't be able to afford to have service interruption.
- In case of issue can we count on Stackideas support to make sure EasySocial is running properly?
- And what kind of response time can we expect on submitted tickets?
We are planning a large and aggressive marketing for the business and expect a huge influx of user - 20,000-30,000 in the first month and we hope to keep that growth momentum going forward.
1) Can you recommend site configuration that we need to implement so our site can handle that kind of traffic from the get go and for the months following that (server type, resource requirements, cdn, amazon services, etc)?
2) Once we start the marketing campaign & "open the gates" with this kind of traffic we won't be able to afford to have service interruption.
- In case of issue can we count on Stackideas support to make sure EasySocial is running properly?
- And what kind of response time can we expect on submitted tickets?
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