UPDATES EasyBlog 6.0.11 Released! Update to the latest version now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
It is currently a public holiday for us from where we are at.

There may be a delay in our responses but rest assured that we will be back at full speed when we are back to the office.
  Support is offline

Select Reply As Answer ACL QUESTION

M E · ·
1:18 PM Wednesday, 13 October 2021
Normal
Hello

We have given “Select Reply As Answer” permission to user groups that are able to create New Posts. E.g. Customer, Gold and Platinum profile types.

We expected that only the particular user who created the post can select a reply as answer just like it is with Stackideas help desk forum, but, this is not the case.

For example, our demo user Michael (customer profile type) created a new post but other sample users like Van Velt Services (Gold profile type) are able to “Select Reply As Answer” for this post that they did not create.

This should not be the case. We believe only the user who creates the post should be able to accept a reply as answer. Just like Stackideas help desk forum

The user signed in on the attachment here is Van Velt Services but as you can see, they are able to accept a reply as answer for a post created by test user Michael
The replies under this section are restricted to logged in users or users with an active subscription with us