Response Time
24 — 48 hours
EXAMPLE OF PROBLEM:
1) User gets expiration email notification 12 days before expiration.
2) User renews membership.
3) There are two memberships now, one expires in a year and another expires in 11 days.
Having two memberships is confusing. Is this user-error or do I need to adjust the configuration in some way?
1) User gets expiration email notification 12 days before expiration.
2) User renews membership.
3) There are two memberships now, one expires in a year and another expires in 11 days.
Having two memberships is confusing. Is this user-error or do I need to adjust the configuration in some way?
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