Problems with updating my easy social.

I am having problems updating my easy social component that I have purchased from you. I try to install and it says as follows "Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support."
I have proof that I have renewed my subscription but it keeps telling me this even when I download the launcher and upload it on the back end. Please let me know why this is happening.