Response Time
24 — 48 hours
HELP!
When a user clicks to UPGRADE, the screen just goes dull, like there’s a pop up or notification, but nothing is viewable and the user can’t upgrade their account.
The backend looks like an upgrade has happened but I can’t see how!!!
I thought maybe it was I had the payplans in the wrong box to added them in to all boxes, but no, still no joy.
I’ve had to manually apply the upgrade via the backend to the user, but what’s wrong??
I was on Masquerading.Global, under Support, Membership and was clicking Upgrade from there.
Two nice photos attached, before and after of the screen but they’re not very helpful lol
When a user clicks to UPGRADE, the screen just goes dull, like there’s a pop up or notification, but nothing is viewable and the user can’t upgrade their account.
The backend looks like an upgrade has happened but I can’t see how!!!
I thought maybe it was I had the payplans in the wrong box to added them in to all boxes, but no, still no joy.
I’ve had to manually apply the upgrade via the backend to the user, but what’s wrong??
I was on Masquerading.Global, under Support, Membership and was clicking Upgrade from there.
Two nice photos attached, before and after of the screen but they’re not very helpful lol
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