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Hope you enjoyed your holiday 
I wanted to submit this over the weekend, but didn't want the support tickets to be over-flowing when you all returned on Monday....
So here goes.....We decided to extend a student, but instead of clicking the "extend" button. I clicked "update status". Then clicked "Active" under "New Status". What this did was in fact re-active the expired student, but unfortunately, added it as an Admin Pay for 50% discount.. #strange. https://www.screencast.com/t/IgjJCewUCV2
Under "invoices" filter now at 7-days and you can see the student with total =$600USD.
Then I go into "Logs" and attempt to locate it over the weekend, but ran into some issues with the search button at the top. You can see here that if I search for 7-days, then click to next page. It will reset the search to all again... Then if I click "all" it sends out an error.
Quick Video Screen-share of steps: https://www.screencast.com/t/K54wE8F6QPha
The main thing and question for this support ticket is to ask how to delete the $$ for what occurred. As this wasn't actually a fee we received.. It was just an extension an expired student..
The second part is why is the search in "Logs" acting strange?
Hope this helps explain the situation.
I wanted to submit this over the weekend, but didn't want the support tickets to be over-flowing when you all returned on Monday....
So here goes.....We decided to extend a student, but instead of clicking the "extend" button. I clicked "update status". Then clicked "Active" under "New Status". What this did was in fact re-active the expired student, but unfortunately, added it as an Admin Pay for 50% discount.. #strange. https://www.screencast.com/t/IgjJCewUCV2
Under "invoices" filter now at 7-days and you can see the student with total =$600USD.
Then I go into "Logs" and attempt to locate it over the weekend, but ran into some issues with the search button at the top. You can see here that if I search for 7-days, then click to next page. It will reset the search to all again... Then if I click "all" it sends out an error.
Quick Video Screen-share of steps: https://www.screencast.com/t/K54wE8F6QPha
The main thing and question for this support ticket is to ask how to delete the $$ for what occurred. As this wasn't actually a fee we received.. It was just an extension an expired student..
The second part is why is the search in "Logs" acting strange?
Hope this helps explain the situation.
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