UPDATES EasyBlog 6.0.11 Released! Update to the latest version now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
It is currently off working hours and most of us aren't around

Rest assured that we will get back to you as soon as the day starts tomorrow!
It is currently a public holiday for us from where we are at.

There may be a delay in our responses but rest assured that we will be back at full speed when we are back to the office.
  Support is offline

PayPlans | Partial or Full Refund Process

Ulysses Gonzalez · ·
11:47 AM Friday, 23 September 2022
Low
Hi Manisha,
I read through what I was able to find on refunds.... I think.
https://stackideas.com/docs/payplans/administrators/orders/invoices

Yet, I didn't notice anything that either allowed to refund or mark as refunded back for a X amount of dollars.

For instance, we have a student that was able to complete half the course.
Instructor decided she couldn't keep up and they both decided to stop.
However, she wishes to retain video courses, plus minus any fees for coach hours they already completed.

This left a remaining balance to be refunded.
Since this was AliPay, and the time has been too long.
We will have to refund via Stripe to her bank account (she is getting for us now).

It would be nice to keep PayPlans accurate..
So thought there might be a way to do this?
Or do we just let this go... No biggie if not, but had to askk.
Thanks
The replies under this section are restricted to logged in users or users with an active subscription with us