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PayPlans | Cart Abandonment Timer Incorrect

Ulysses Gonzalez · ·
11:19 AM Thursday, 07 July 2022
Normal
Currently, these are all of our custom notifications:
https://www.screencast.com/t/3fsdNTVL

Our one-day abandonment looks like this:
https://www.screencast.com/t/omIpKFzcgAC

And our 7-day abandonment looks like this:
https://www.screencast.com/t/pI3OOFLC

Yet, I have been noticing and recently now tested it and it appears the system is sending the emails nearly back-to-back, 5 -minutes apart.

You can see an email notification 5-minutes after the initial follow-up:
https://www.screencast.com/t/tC7I1RmlYYk

What am I doing incorrectly?
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