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Payplans 5.03 Cancellation button for recurring plan is missing

Charlotte Paly · ·
10:52 PM Thursday, 04 August 2022
High
Hi,

pb #1 : Cancellation button for recurring plan is missing from the user dashboard (see pic1)
Payment have been processed via Paypal and recurring invoice/payment is going through properly.

pb#2 : For users that are paying with Credit Card via Stripe we do not have this issue (meaning for them, the cancellation button is visible and operational) but when they click on the update credit card button...their previous CVV or CCV is poping up (see pic2) on the update form. Can you please make sure the CVV or CCV is cleared/reset as well

Thanks for your help in fixing this.
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