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Paypal payment success and invoice yet in pending!

Sylvain ROGER · ·
3:57 AM Saturday, 16 February 2019
High
Hi,

I have a problem with subscription activation.
Payplan invoice ref is 8O56WJCM55P1

I pay it with Paypal, real mode.
I receive a confirmation email from paypal as a frontend user.
when I check in backoffice if my subscription is active, it is not.

Payplan 4.0.2
Joomla 3.9.3

No errors in logs.
Crontabs are setup (see hidden part)
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