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Payment Plugin Problem (Stripe)

Josh · ·
4:49 PM Friday, 22 March 2019
High
Hi,

We have noticed a problem with a payment plugin Stripe.

When using the form not the pop up box.

The form asks for the expiry date in this format MM / YYYY and all our sales have been done over the phone and every singly person paying enters the expiry date in this format MM / YY Evan tho the example says YYYY I personally watch over 23 people do it with my own eyes. Which causes an error of invalid card expiry and they dont know what to do.

Is it possible to change the card expiry date format to MM / YY to stop people getting the error msg saying invalid expiry date

As its a really annoying issue, to avoid the problem at the moment we are using the pop up box as it asks the date format in MM / YY but the problem is, the CSS don't match out website. And also they say in there notes to not use the pop if possible.

Please help
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