Password reset: verification code missing

Hi folks,

I have a password reset question. When a user requests a password reset (handled by EasySocial), the verification code is missing from the email they receive. The email says:

A request has been made to reset your ********* account password. To reset your password, you will need to submit this verification code in order to verify that the request was legitimate: [BLANK]

There's a link to reset the password. And it works! But the language of the email makes customers think that they need a verification code as well. Any suggestions?

Thanks,

James