new custom fields

I've added new custom fields items under user workflow and click saved.
However, when I go to an existing user and try to edit his profile, I can't see the new fields. What am I missing?

This section can only be seen by users with a valid subscription.
If you have a valid subscription, please login now

Support is

It is currently off working hours and most of us aren't around.

Rest assured that we will get back to your issues as soon as the day starts tomorrow!

Your time
Stack Ideas time