UPDATES EasyBlog 6.0.11 Released! Update to the latest version now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
It is currently off working hours and most of us aren't around

Rest assured that we will get back to you as soon as the day starts tomorrow!
It is currently a public holiday for us from where we are at.

There may be a delay in our responses but rest assured that we will be back at full speed when we are back to the office.
  Support is offline

Need help to configure plans

RRobert · ·
10:48 PM Thursday, 16 May 2019
High
Hi i need some help in order to configure my process :

I have 2 groups of plans : artists and pros

when user subscibe to my site, they get a free plan thank to profile based plan (here i don't have any problem).

Then if they want to subscribe to any plan, it's possible only by using the "upgrade" (i don't want to allow my users to subscribe plans other way then by using the upgrade button, to avoid them to subscribe any plan in parallel)

But the problem is that when the subscription expire, i can't give them an another free plan. I have tried, by using Asign plan (in automation), but the problem is that when user make an upgrade it automatically create a free plan in parallel!


About pros plans :
here i witch user mannually after they give me some informations about them, but the process is the same, when their plan's expires it should create a free plan for them

In abstract this is what i want to do :

Free plan (on subscription) - > then user upgrade to paid plans -> on Expiration (they should have a free plan again)
can you tell me how to do that?

Regards
The replies under this section are restricted to logged in users or users with an active subscription with us