Response Time
24 — 48 hours
A couple of things here.
NEW SITE IS ANXIETYUNITED.COM and I need to update with you somewhere.
I recently changed my domain from .co.uk to .com to enable the growth of my non-profit network. Unfortunately I have now come across an issue with the new domain.
1 - When trying to access Easy Social in the back end of my non-profit website, it is taking me directly to the updating screen. I am unable to access my Easy Social admin area.
2 - Having purchased the EasySocial Bundle with easyblog and easydiscuss, i see that both the former pieces are software are still under an active subscription, by my easy social has expired. This is a really cheeky move by stackideas, I had no idea that this subscription was on a different timescale.
3 - I am assuming that I am unable to carry out this update on my website because of my subscription ending on easy social, but i am now stuck in the updating area on my site. Every link i click in my joomla admin area for the easy social component is taking me to the updater. Which when I try to click proceed, I am getting a MD5 hash error saying that it doesnt match. I understand that the md5 hash is probably linking to my older domain.
Now I am stuck with a non profit site, which we already paid out for easy social in the first place having broke our budget, not being able to operate properly.
Can someone please offer some kind of help to either get us updated, or fix this admin area issue.
Regards
NEW SITE IS ANXIETYUNITED.COM and I need to update with you somewhere.
I recently changed my domain from .co.uk to .com to enable the growth of my non-profit network. Unfortunately I have now come across an issue with the new domain.
1 - When trying to access Easy Social in the back end of my non-profit website, it is taking me directly to the updating screen. I am unable to access my Easy Social admin area.
2 - Having purchased the EasySocial Bundle with easyblog and easydiscuss, i see that both the former pieces are software are still under an active subscription, by my easy social has expired. This is a really cheeky move by stackideas, I had no idea that this subscription was on a different timescale.
3 - I am assuming that I am unable to carry out this update on my website because of my subscription ending on easy social, but i am now stuck in the updating area on my site. Every link i click in my joomla admin area for the easy social component is taking me to the updater. Which when I try to click proceed, I am getting a MD5 hash error saying that it doesnt match. I understand that the md5 hash is probably linking to my older domain.
Now I am stuck with a non profit site, which we already paid out for easy social in the first place having broke our budget, not being able to operate properly.
Can someone please offer some kind of help to either get us updated, or fix this admin area issue.
Regards
1 Replies
The replies under this section are restricted to logged in users or users with an active subscription with us
