Making a private discussion between user and admin

Hi,

I can see it in the EasyDiscuss selling page which outlines the features, but I can't seem to find it. Easy Discuss: Allows you to create forums, advanced support and a ticketing system.

I have set up the forum, but what's the process for setting up more of a 'ticketing system'? I guess the important part is a menu item to an admin user....and then to optionally set that to private?

Feel like I've gone through everything, but am at a loss.

Thanks

Chris