Response Time
24 — 48 hours
We keep getting users trying to sign up that find they get an error message when they try to activate. In all cases when I check, the account shows it was actually activated okay. One user reported the message as "Sorry, the token provided cannot be found". Unfortunately I haven't been able to reproduce this error but I see at least one other person has reported this in the past so I was wondering if you have any insights into why this may happen for some users?
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