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Hi ,
We just recently got "invaded" by a spam user. They sent a whole load of messages before we got to them. We tried banning them but this does not remove their messages. Is that expected behaviour?
JFYI, it's not my expectation.
After I realised all their content was still live I went to the Stream in the Admin area, there is no Search/Filter there, so it took me ages to find their stream entries. Found them on page 12.
I then went to emails to see if I could delete those and just had no idea what option to select. I didn't know if I was going to be purging all emails or just all selected emails. The wording of these buttons is not clear at all.
I then went to the documentation to try and find out if I was doing something wrong and tried to search for "Ban".
I got one hit, for a holiday house in Banning. I would highly recommend you drop Google search and implement a proper documentation search, one that does not add its own unrelated results. It damages your brand.
In the end I achieved nothing. I still have the messages in notifications, I couldn't find anything in Documentation and we still cannot create a process should this happen again.
Just wanted to let you know my experience on this.
Gary
We just recently got "invaded" by a spam user. They sent a whole load of messages before we got to them. We tried banning them but this does not remove their messages. Is that expected behaviour?
JFYI, it's not my expectation.
After I realised all their content was still live I went to the Stream in the Admin area, there is no Search/Filter there, so it took me ages to find their stream entries. Found them on page 12.
I then went to emails to see if I could delete those and just had no idea what option to select. I didn't know if I was going to be purging all emails or just all selected emails. The wording of these buttons is not clear at all.
I then went to the documentation to try and find out if I was doing something wrong and tried to search for "Ban".
I got one hit, for a holiday house in Banning. I would highly recommend you drop Google search and implement a proper documentation search, one that does not add its own unrelated results. It damages your brand.
In the end I achieved nothing. I still have the messages in notifications, I couldn't find anything in Documentation and we still cannot create a process should this happen again.
Just wanted to let you know my experience on this.
Gary
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