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Install froze and now gives message on install process

Anthony Williams · ·
10:06 AM Wednesday, 08 October 2014
None
I got to step 4 and it stopped I uninstalled and re installed and at step 3 I got the following error.

"Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support."
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