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I have a mistake in the registration process.

Georges LEGER · ·
4:54 PM Friday, 09 December 2016
High
Hello,

I have a mistake in the registration process. Registration on the site is done with easysocial and payplans. I put by default the profile "DISCOVERY: CLOUD 8 Go + A coupon accesses free plans in easysocial".

User profiles are not properly associated with offers in payplans.

How do plans in payplans map user profiles correctly?

Example: Currently, a user has with the free offer (DISCOVERY: CLOUD 8 GB + A coupon accesses free plans) it is a paid offer that is associated with it free (Open: CLOUD 15 GB + A coupon Access free tips) View the invoice.

The problem is that the free offer is valid for 1 month and that the open offer is valid for 9 months.

Can you help me resolve this problem please?
How do I make sure that the offers are correctly assigned to user profiles?


Thank you for your understanding !
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