UPDATES PayPlans 5.0.8 Released! Joomla 5.x and PHP 8.x compatible now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
It is currently off working hours and most of us aren't around

Rest assured that we will get back to you as soon as the day starts tomorrow!
  Support is offline

ES: Using email as username - login failed

Juz · ·
3:48 PM Friday, 25 September 2015
None
Hi,
We've enabled using email as username. Our users are reporting that they're unable to login to the system. They've tried on mac using Safari & Chrome. Although as an admin we're able to log in from a Windows PC on Chrome.

Are there any specific plugins that must be enabled for this to work correctly? Authentication - Joomla and Authentication - EasySocial are enabled in backend.

Appreciate your help.

Thx.
The replies under this section are restricted to logged in users or users with an active subscription with us