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ES: Using email as username - login failed

Juz · ·
3:48 PM Friday, 25 September 2015
None
Hi,
We've enabled using email as username. Our users are reporting that they're unable to login to the system. They've tried on mac using Safari & Chrome. Although as an admin we're able to log in from a Windows PC on Chrome.

Are there any specific plugins that must be enabled for this to work correctly? Authentication - Joomla and Authentication - EasySocial are enabled in backend.

Appreciate your help.

Thx.
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