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ES 2.2.2 / 2.2.3 GDPR Download Zip Button Missing

Yann Anderson · ·
5:10 AM Wednesday, 18 July 2018
Low
Hello Friends,

I tryed to test the GDPR function: when I go to my account http://www.yannanderson.com/en/friends/profile/edit then I click to "download your information" (see attached picture 1.jpg) I can see a page with this text:

We are currently still gathering data from your account and all other related activities. As soon as the download is ready, you will see a download button below to download the archive.

But I see any button for download the .zip file that contain my information, is it normal ?

Best Regards,

Yann Anderson
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