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Errors when updating some profile...

Hello,
some users are reporting me an error when they try to modify their profile
see attached

and i have same problem when i try to modify their profile in backend :
https://screencast.com/t/3lYwSM1DrLc

user ID = 7376

required field have content
i can't find what it's going wrong...

hope you can help
thanks in advance
Loïc
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