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Emails not sending

thomas · ·
5:08 PM Tuesday, 09 June 2015
None
I am running a complaint board with easydiscuss. Recently only I got realized that easydiscuss is not sending any email notifications, which is ridiculous in every sense.
So as per your documentation I setup a cron job but the emails are still not sending automatically. When I run the cron job manually it will work, otherwise not.
My hosting provider is hostgator, please check this link for their cron job formats; http://support.hostgator.com/articles/cpanel/what-do-i-put-for-the-cron-job-command

and

this is my current cron job
"/opt/php54/bin/php /home/username/public_html/siteurl.com/components/com_easydiscuss/cron.php"
Please tell whether I need to change any backend settings of easydiscuss or anything on my server end.
I been trying to resolve this issue for quite long time, if you failed to resolve the issue this time I will be forced to ask for a refund, also please note that I am not comfortable in giving you any administrative access.
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