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Hello,
Our EasyBlog subscription email notifications only seem to be partially working. If a user subscribes to a category, an email is generated letting them know that they are now subscribed - this works great. Similarly, the fact that they are subscribed to the category shows up under 'Subscriptions' in the backend. Perfect.
However, if a post is then posted to the category in which the user is supposed to be subscribed, they don't receive an email
. I have attached some screen shots to show you the settings we have, which as far as I'm aware should work fine but please let me know otherwise!
Are you able to advise why subscription emails may not be working properly? I cannot offer direct access to our site unfortunately but am happy to send more screen shots/set up a skype screen share if required.
Thank you!
Our EasyBlog subscription email notifications only seem to be partially working. If a user subscribes to a category, an email is generated letting them know that they are now subscribed - this works great. Similarly, the fact that they are subscribed to the category shows up under 'Subscriptions' in the backend. Perfect.
However, if a post is then posted to the category in which the user is supposed to be subscribed, they don't receive an email
. I have attached some screen shots to show you the settings we have, which as far as I'm aware should work fine but please let me know otherwise!Are you able to advise why subscription emails may not be working properly? I cannot offer direct access to our site unfortunately but am happy to send more screen shots/set up a skype screen share if required.
Thank you!
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